You can cancel any orders before the product has been shipped. You can cancel your orders by sending an email along with your Order Id through Contact us Form. We will notify you once your order has been cancelled.
FREE STANDARD SHIPPING
All orders will be shipped out via Blue Dart, India Post, DHL, FedEx or UPS. Products are expected to be delivered within 1-2 weeks, once it leaves the Warehouse. All orders would be trackable.
All orders will be shipped out in 24 Hrs. Free Shipping on all prepaid orders. COD charges are applicable Rs.50.
What is our return and refund policy? We want you to be as pleased with your purchase as we are, in serving you. If you’re not happy for any reason, we will gladly accept your return within 10 days of your order delivery date.
To be eligible for a refund, goods must be returned in a re-saleable condition i.e. the product must be unused and in the same condition that you received it with the packaging intact. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items.
To raise the request for returns, feel free to drop us an email at firstname.lastname@example.org to raise the return request. To complete your refund, we require a supporting proof for the condition of the product it was received in (in case product was damaged). Please also provide us Order ID, attach image of bill you will receive and mention your phone number.
Shipping charges (if any) are non-refundable you will have to bear the shipping charges. Exceptions will be made in cases of grievance related to damaged products or incorrect shipping
Points to be noted –
- All items to be returned must be unused and in their original condition with all original packaging intact and should not be broken or tampered with.
- Any damage caused due to neglect; improper usage will not eligible for refund.
- All quantities of same SKU to be returned.
- No exchange requests will be entertained.
- There are some articles/products which are non returnable/refundable.
- Product returnable or non returnable are mentioned under the product bullet points.
No replacements/refunds will be entertained for any technical damage in product. Kidsparadise.online will be happy to connect you with the brand support team but holds no liability for any such cases.